FAQ

Everything you need to know about Teng Tools

  • Who are Teng Tools?

    For over 30 years we been developing hand tools in smart storage solutions for demanding professionals around the world. We have become the preferred choice of key industrial users and top motor racing teams who recognise that organisation iskey to efficiency and success. With our concept you can build your ultimate tool kit in 3 steps: Choose your storage, choose your tool trays, click together – Get Organised!

  • Where are the products made?

    Teng Tools products are designed in Sweden and manufactured in Taiwan.

  • How do I contact Teng Tools?

    Visit the 'Contact Us' page where you can find the contact information for either your local distributor or our HQ.

  • What is 'Get Organised'?

    ‘Get Organised’ is our brands concept to help you work more efficiently and perform at your best every day. Don’t waste time searching for tools again! Build your ultimate tool kit following these 3 simple steps: Choose your storage,choose your tool trays, click together – Get Organised!

  • How does the search bar work?

    Simply type the product code or description you are looking for into the empty field provided and the search bar will display the results associated with that search. The search bar is extremely smart and dynamic. As you begin to enteryour search request, the system will intelligently predict your query enabling you to reach the desired product or category as quickly as possible.

  • Where is my nearest Teng Tools dealer?

    Visit the ‘Global’ page to find your local Teng Tools dealer or distributor. Here you will also find their contact information.

  • What warranty do Teng Tools offer?

    Teng Tools offer an 'Everlasting Power Guarantee' which means that all Teng Tools products will be replaced or repaired should they break during normal usage due to a manufacturing or material fault. We do sell products thatcontain moving parts like ratchets & torque wrenches that need to be serviced regularly. Service kits are available for these items.

  • How do I sign up to the Teng Tools newsletter?

    Please sign-up to the Teng Tools newsletter here or alternatively find the sign-up button on our homepage.

  • How does Order & Collect work?

    With order & collect you can place your order on our website and the items will be delivered to your chosen Teng Tools dealer who will contact you to collect and pay in store.

  • How do I shop using Order & Collect?

    1. Add your item(s) to your shopping basket, proceed to checkout and login to your Teng Tools account.

    2. Choose your local Teng Tools you would like to collect your purchases from and place your order.

    3. Your selected Teng Tools dealer will contact you when your order is ready for collection. This may take up to 1-2 working days. You can then collect your items and pay in store.

    Please bring the following information with you:

    • Your ‘Order Confirmation’ email print-outs or you can show this on your phone or tablet

    • Photographic ID (Drivers Licence or Passport)

  • When do I pay for the items?

    You pay for the goods upon collection at your local Teng Tools dealer.

  • Why should I register an account?

    Creating a Teng Tools account is required for placing orders. Additional account benefits include saving your personal details and viewing past purchase history so your future shopping experience will be quicker and more enjoyable.

  • By registering, will you pass my details on to any other companies?

    We take your privacy very seriously and treat all your personal information as confidential. We will not disclose your information to a third party without your consent. Please see our Privacy Policy for more detailed information.

  • Are all of the items listed in stock?

    Our store is linked to a computerised stock control system which automatically updates to reflect our stock levels. If an item is listed as being ‘in stock’ in our store, it is in stock. If an item is out of stock, the listing will alter to reflect this change.

  • How do I return an item

    You have 14 days upon receipt of your purchase to decide whether to keep your items. For more details, please see our Returns Policy.

  • Can I cancel my order?

    We will try to get your order delivered to your nearest Teng Tools stockist as quickly as possible. Therefore, after your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once your order has been dispatched, we will be unable to cancel your order. Please contact us immediately if you need to cancel an order. When you receive your order, you can return it. Please see our Returns Policy for more information about this process.

  • How do I know if you have received my order?

    We will send you a confirmation email when we have received your order.

  • What do I do if there is a problem with my order?

    Please contact us immediately if there are any problems with an order.

  • Are your products brand new and in original packaging?

    All of the products listed in our store are brand new and in original packaging unless otherwise stated.

Build the ultimate tool kit

Each tool has its own specific place in your tool box so they are ready when you are. Be more efficient and perform at your best every day with Get Organised.

Ultimate tool kit