Privacy policy

Your privacy is extremely important to us. We promise never to release your personal details to anyone for mailing or marketing purposes. We have developed this privacy statement because we want you to feel confident about the privacy and security of your personal details when you visit or use our website. By visiting and/or ordering products on this website, you agree to the collection and use of your data as set out below. Any access to your personal data is strictly controlled and limited only to the persons authorised to do so.

  1. How we collect information from you

    Teng Tools operates an ecommerce website which allows customers to browse and order products to be collected from their preferred Teng Tools stockist. When placing an order on our website we will ask you to setup an account andprovide personalinformation for example your name and contact details. This process is necessary for Teng Tools to fulfil any orders placed and to help prevent individuals from placing fraudulent orders. We may also collect information about your usage of the websiteand information about you from the messages you post to the website and the emails or other correspondence you send to us.

    By accessing our website using mobile digital routes (but not limited to) mobile, tablet or other devices/technology, then you should expect that our data collection and usage as set out in this privacy policy will apply in thatcontext too.

    We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain type), your browser type, the country where your computer is located, the pages of our website that were viewed duringyour visit, andany search terms that you entered on our website. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically. We may collect this information even if you donot register with us.

    Customers should be aware that information disclosed while connected to the internet is transferred to us over a publicly available telecommunications network. Teng Tools cannot be held responsible, and accept no liability, forunauthorised access tothe public network and all information provided by customers is done entirely at the customers’ own risk.

  2. Use of your information

    Your information will enable us to provide you with access to the relevant parts of our website and to supply the products you have requested. It will also enable us to contact you where necessary concerning our services. We will also use and analysethe information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud.

    We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our website or services.

    If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by completing and submitting the form on our Contact Us page.

    Please note that by submitting comments and feedback regarding our website and our services, you consent to us to use such comments and feedback on our website and in any marketing or advertising materials. We will only identify youfor this purposeby your first name and the city in which you reside.

    We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that whenwe send youmarketing communications and when you visit our website to view our online services, you don’t miss offers and information that might interest you.

    If you follow us or interact with us on any of our pages on third party social media platforms, such as Facebook, Twitter or Instagram, the information that you provide will be subject to the third party’s privacy policy, as well asthis privacypolicy.

    You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email, or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of yourrights under thePrivacy and Electronic Communications (EC Directive) Regulations 2003.

  3. Direct Marketing

    We operate a strict opt-in policy for our customers. We will not send you any information unless you have requested it. The format of the communications you will receive from us will adhere strictly to the information you haveprovided only. If youwish to be removed from our list (opt-out), at any time, you can do so by clicking on the link at the bottom of each email communication you receive from us. You may also opt-out by completing and submitting the form on our ContactUs page.

  4. How Cookie Technology Works

    A cookie is a small amount of data that is sent to your browser from a website’s computer and stored on your computer’s hard drive. On the Teng Tools website we use cookies to understand site usage, to identify if you have visited thesite before andto allow us to present you with product and service information based on your previous behaviour on the site.

    How to disable cookies

    If you do not want a cookie to be created on your PC, your web browser will let you disable cookies. Some services may not be available on our website if you choose to disable cookies.

  5. Security and Data Retention

    We take steps to protect your information from unauthorised access, unlawful processing, accidental loss, destruction and damage. We use third parties for processing and storing your Personal and Order data. We do not locally storeyour data.

    All of these systems are regularly patched according to vendor recommendations and are monitored 24/7 for intrusion attempts and other attacks. All data is transmitted over the secure HTTPS protocol, which is configured according toNIST guidelinesand is regularly reviewed to ensure continued strong security. Passwords are salted and encrypted with the SHA-256 algorithm to ensure your password would not be lost in case of a database breach. Database queries are sanitised to prevent SQL injectionattacks. Only the hosting company's employees have access to the systems, and they are subject to a non-disclosure agreement to ensure all customer data and source code remains confidential.


    Where you have chosen a password which allows you to access certain parts of our website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

    We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness. We review these measures regularly.

  6. Right of Access

    You have a right to be given a copy of your personal data. If you wish to receive this information, you may contact us by completing and submitting the form on our Contact Us page.

  7. Right of Rectification or Erasure

    All registered users will have access to an account management system where they can have their personal data corrected, if inaccurate, or erased. If you are concerned that the personal information we hold is not correct, pleaseaccess your accountwhere your personal information will be made available for review, change or deletion. Teng Tools does not receive or store credit or debit card details.

  8. Changes to our Privacy Policy

    Any changes to our privacy policy will be posted to our website. You should check this policy each time you provide us with information or use our website.

  9. Contact

    Should you have any questions about our use of your information, you may contact us by completing and submitting the form on our Contact Us page.